Explore new dimensions of future mobility with Freego ES11 Pro. Equipped with powerful dual 750W high-speed motors that can peak up to 1200W, this electric scooter stands out for its excellent performance and impressive battery capacity. The large-capacity battery, with a rated voltage of 48V 17.5AH (1080Wh), provides long-lasting power for your daily commute or adventure journey, ensuring that your travel mileage is longer.
Dual Motor
Equipped with powerful dual 750W motors that can peak up to 1200W, this electric scooter stands out for its strong power and excellent performance. The dual-motor mode provides you with a superior driving experience, and its unique style and modern design make it a beautiful sight on city streets. Whether it’s your daily commute or urban adventures, the Freego ES11 Pro’s dual 1200W motor mode is ideal for those looking for speed and style.
Powerful Front Fork
The ES11 Pro adopts an extended front fork design, allowing the ES11 Pro to easily adapt to different road conditions, whether it is traversing the busy streets of the city or conquering rugged adventures. This design not only optimizes the suspension system, but also improves the adaptability of the entire vehicle, giving you a smoother and more confident riding experience.
LED Headlights
ES11 Pro is equipped with an excellent and powerful headlight system, providing excellent lighting effects for your night riding. This ultra-bright headlight not only ensures you have clear vision in low-light conditions, but also provides a powerful beam within the illumination range to protect your safe travels.
Powerful Long-Lasting Battery
ES11 Pro is equipped with a 48V 17.5AH battery, which provides strong endurance and riding power. Not only does this high-capacity battery ensure long, reliable rides, you're free to cover more ground and embark on long commutes, making every ride a journey filled with endless possibilities.
11 x 2.5 Inches Fat Tires
The ES11 Pro is equipped with 11x2.5-inch fat tires that combine stability and traction. Whether you're on city streets or exploring different terrains, these high-performance tires ensure a smooth and controlled ride. Enjoy optimal grip, responsiveness and reliability with the ES11 Pro tire design, making every ride a seamless adventure.
Hydraulic Brake
The ES11 Pro takes safety and control to the next level with front and rear hydraulic braking systems. These hydraulic brakes provide precise and responsive stopping power, giving the rider an enhanced sense of confidence and control.
Warranty details
Freego offers a 2-year limited Manufacturer Warranty for the Original Retail Purchaser only. It is the dealer’s responsibility to offer Call service and repair job to his customers. Within 2 years from the date of purchase, Freego only offers Free Spare Parts (under warranty) to the dealer as well as online technical supports. Parts supply validity is 2 years maximum.
Under warranty.
2-year warranty on Frames and Stems only. And 1-year on Motor, battery, controller and display. 6-month on Throttle, lights and brakes. See details below:
Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limited to all Wear and tear items: Shifter, Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, , and casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts.
Not covered by Warranty. If the bike is broken by man-made damage or out of warranty, Freegocanoffer2-year supply of Replacement Parts to make sure the product can keep workable status. The dealer shall buy the parts from Freego and the price-list will be updated time by time.
Note: The following conditions are not covered by warranty
I. Electrical damage caused by improper use of the battery such as using an unapproved charger; Battery is longtime left uncharged, or plugging the power cable in the wrong way is not covered. Please charge battery responsibly and regularly (at least one time per month). If your battery can not be charged because you keep it uncharged more than 1 month, the battery may enter into deep sleeping mode that can not work again. You have to buy new battery with your own cost.
II. Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products are rain resistant, not waterproof. Please use with care!
III. Damage caused by accidents, disasters, or improper use such as racing or jumping or overweight is not covered.
IV. Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.
V. The warranty does not cover any damage or missing parcels caused by courier services. Once our products leave warehouse Freego have absolutely no control over them. However Freego are willing to assist the buyer in getting compensation from the courier service. Freego suggest the buyer to contact the shipping carrier first for the proof of any missing or broken items. This proof is the key to get any compensation
At Eco Ride USA, we value every customer, and customer satisfaction is our top priority. We are doing our best to expedite the process so your package arrives as quickly as possible. Your patience will be greatly appreciated. Thanks for your understanding.
We offer local UPS, FedEx, or DHL shipping. Free shipping, no tax is required.
SHIPPING TIME
Shipping from US local warehouses.
For products that are not in stock, we will display the arrival time on the product page, if you have any questions, please contact us.
In-stock orders typically ship within 1-3 business days. Please allow 3~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page.
A shipping confirmation email will be sent to your email once the order has shipped.
For some regions, due to geographical location and local shipping policies, we will charge some transportation costs. For specific transportation time and costs, please refer to the following：
| Regions | Shipping Fee | Shipping Time |
| Continental United States + Washington DC | Free | 3-8 business days |
| Hawaii + Puerto Rico and other islands | / | Undeliverable |
* Please understand that due to shipping policy, we cannot ship our e-bikes to Hawaii, Puerto Rico and other islands, if you like our e-bikes very much, please contact us and provide a pickup address in the continental United States, and we will be happy to help you send.
SHIPPING CHANGES
Before Shipping
| Order cancellation | If you cancel the order that was placed in 8 hours, the processing fee will not be charged. |
| Replacements and exchanges | If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee. |
| Change of address | No charge fee. |
After Shipping
| Order cancellation | If your order is shipped and cannot be modified, you may reject the package and 10% of the item cost will be charged as a cancellation fee. The customer is also responsible for the return shipping cost of $150, Please contact us for the return address: returns@ecorideusa.com |
| Change of address | Please contact us, We will provide the shipping number and carrier phone number, please contact the carrier by yourself, and the cost incurred shall be borne by the customer. |
| Replacements and exchanges |
A) If you successfully exchange the item, $20 will be charged as a processing fee. B) If you fail to change, you may reject the package and 10% of the item cost will be charged as a reshipping fee. C) If you want to cancel the order, 10% of the item cost will be charged as the processing fees and the customer is also responsible for the return shipping cost of $150. |
ORDER TRACKING
You can track your order and shipping & handling information on your account if you have registered one on Eco Ride USA. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to info@ecorideusa.com. We will get back to you in 24 hours.
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
Kindly Notes:
1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
3. It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
Return Policy
Dear Valued Customers,
In an effort to streamline and ensure a smooth return process, we have updated our return policy to better serve you, we offer 14 days return policy. For any returns to be accepted, the following conditions must be met:
- The product must remain unopened and undamaged upon receipt. It should not have undergone any assembly, alterations, or incurred any scratches or damages.
- The item must be returned in its original packaging to preserve its resale value and ensure it does not impede our ability to resell it.
- Customers initiating a return will be responsible for covering the return shipping costs.
- Refunds will be processed after deducting the initial shipping fee and any associated bank transaction charges from the total refund amount. The remaining balance will be refunded to the customer's original payment method or account.
We have implemented these measures due to the high-value nature of our product and the substantial costs involved in its transportation, typically ranging between $150 to $250. We strongly advise customers against making impulsive purchases and urge them to refrain from casual returns upon receiving the product. Even if we accept a return without affecting our ability to resell the item, we are obliged to deduct the incurred shipping costs and relevant bank transaction charges (such as credit card processing fees) from the refund. It is imperative to ensure that Eco Ride USA does not incur any losses before we can proceed with refunding the remaining balance to the buyer.
This policy aims to maintain the quality of our products and ensure a fair process for both our customers and our business. We appreciate your understanding and cooperation in adhering to these guidelines.
Should you have any further queries or require assistance regarding our return policy, please feel free to reach out to our customer service team.
Thank you for your continued support.
Sincerely,
Eco Ride USA Sales Team
SHIPPING POLICY
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@ecorideusa.com.
The Estimated Delivery on the product page is an estimate, therefore if the product arrives outside of the estimated delivery window the customer will hold no action. Top Sports Tech will do its best to communicate shipping delays but cannot control global and local supply chain issues.
No Shipping outside the USA's Continental 48 States unless otherwise specified by a Top Sports Tech representative
Shipping Options
Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering.
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
- White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE
RETURN AND REFUND POLICY
Cancellations & Refunds: At Top Sports Tech we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@ecorideusa.com or call us at (727) 416-2382
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (727) 416-2382 or email sales@ecorideusa.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of EcoRideUSA's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from EcoRideUSA, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to top sports tech within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, that I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 20%.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of EcoRideUSA.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of EcoRideUSA (such as manufacturing and logistical constraints of our partner companies).
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to sales@ecorideusa.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The EcoRideUSA default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact sales@ecorideusa.com.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact sales@ecorideusa.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
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Testimonials
★★★★★Recently brought my first eBike from EcoRideUSA for experience and was thoroughly impressed by their customer service. The staff was incredibly friendly and knowledgeable, answering all my questions with patience and expertise. They took the time to understand my needs, guiding me through their selection without any pressure. Post-purchase support has been excellent as well, with quick responses to my follow-up queries. Highly recommend EcoRideUSA for anyone looking to explore e-biking!"
Michael Freedman![]()
Detroit, MI
★★★★★Had an exceptional experience at EcoRideUSA while searching for my new e-bike. The team went above and beyond to assist me, demonstrating genuine care and expertise. Not only did they help me find the perfect bike that fit my lifestyle and budget, but they also ensured I understood all the features and maintenance requirements. Their post-sale communication has been commendable, making me feel supported every step of the way. If you're in the market for an e-bike, I can't recommend EcoRideUSA enough for their outstanding customer service.
Leslie M![]()
Miami, FL
★★★★★Visiting EcoRideUSA website was a game-changer for me. The staff there weren't just salespeople; they were e-bike enthusiasts who really knew their stuff. They listened to what I was looking for and recommended the perfect model without any sales pressure. Their patience and clarity in explaining different options were exceptional. I left feeling confident in my purchase, and their follow-up support has been top-notch, ensuring I’m completely satisfied with my e-bike. EcoRideUSA’s customer service is unmatched, and I highly recommend them to any e-bike seeker.
James Rodriga![]()
Dallas, TX
★★★★★Absolutely thrilled with the service received at EcoRideUSA. The website is welcoming and professional, setting the stage for a fantastic shopping experience. The team was exceptionally attentive, offering personalized advice without any pushy sales tactics. They clearly explained the different e-bike models and their benefits, making sure I made an informed decision. Post-purchase, their customer support has been outstanding, with quick responses to my inquiries and helpful tips. EcoRideUSA has earned my trust and recommendation for their superb customer service.
Joy Benedict![]()
San Jose, CA
★★★★★I recently made my first e-bike purchase from EcoRideUSA, and I must say, the experience exceeded all my expectations. Their customer service was top-notch - responsive, knowledgeable, and genuinely helpful throughout the entire purchasing process. They made choosing the right e-bike easy and ensured I was satisfied after receiving it. Highly recommend for anyone in the market for an e-bike!
Elijah Washington![]()
Atlanta, GA
